# Review requests Review request emails for your Shopify orders, with follow-up reminders. Delivery-based timing, discounts for reviews, QR codes and 17 rule conditions. Source: https://www.reviewsion.com/features/review-requests Timing · Follow-ups · Discounts · Rules # Ask for a review once the parcel arrives. Follow-ups that stop when the order is reviewed. Standard and Pro email your customers after their order is fulfilled and ask for a review, [photos and video](https://www.reviewsion.com/guides/visual-social-proof) welcome. Requests can wait for the carrier to confirm delivery (Pro), skip weekends (Pro) and send up to three reminders (Pro). [View pricing](https://www.reviewsion.com/pricing) ## A first sentence to start from. (Pro) The review form offers an AI-generated opening sentence from the product's title and type. Your customers can use it or write their own. - **Written for the product.** The sentence uses the product's title and type, so it is about what your customers bought. ## Requests can wait for delivery. Standard and Pro send requests automatically a set number of days after fulfillment. 7 for local orders and 14 for international. Reviewsion can wait for the carrier to confirm delivery (Pro), then send 2 days later. 1. Order placed 1. Fulfilled 1. Delivered 1. Request sent 1. Follow-up 1. Review submitted The request waited for delivery, not fulfillment. Your customer reviewed after the first follow-up, so the second was cancelled. - **Delivery-based timing. (Pro)** The request waits until the carrier confirms delivery. Without a confirmation, the fulfillment delay applies. - **Local, international and digital.** Each has its own delay, and you choose which countries count as international. - **Send hour and weekends.** Choose the hour requests go out, between 7am and 10pm in your store's time zone. Weekend requests wait for the next available day. (Pro) ## Reminders that stop when the order is reviewed. One follow-up on Standard, up to three (Pro). Each has its own delay and its own template. - **Up to three follow-ups. (Pro)** Set the delay and the message for each. - **Stops when the order is reviewed.** Once your customer has reviewed everything in the order, the remaining follow-ups are cancelled. - **Old requests expire.** A request still pending after 60 days expires. ## A discount for leaving a review. (Pro) The discount never depends on the rating. Customers who review get a unique discount code (Pro), as a percentage or a fixed amount. The request and follow-up emails can tell customers what they will get. - **More for photos and video.** Set one discount for any review and a larger one for a review with media. ## QR codes for your packing slips. (Pro) Each order gets its own QR code. Print it on a packing slip or insert, and it opens the review form for that order. - **One code per order.** Each code opens the review form for that order. - **SVG or PNG.** Download at 200 to 1,000 pixels. ## Choose which orders get a request. (Pro) 17 conditions across products, orders and customers. A rule can leave an order out, change its delay, pick a discount or skip the discount. Leave out orders with gift cards. Give customers with many orders more time. Skip the discount for big spenders. Returns are handled on their own. A request is cancelled when a return is approved, and it can pause while a return is open and resume if the return is declined (Pro). - **Product.** Vendor, type, collection, tags, SKU and whether it ships. - **Order.** Tags, total price, discount used, shipping country, sales channel and gift cards. - **Customer.** Tags, marketing consent, new or returning, total orders and total spent. ## Emails in your brand. Edit the request and the thank-you email, plus the thank-you page and the review form. Add your logo, pick a primary color and one of six fonts. Standard and Pro also let you edit each follow-up. Standard uses the Classic theme; Pro adds Modern, Minimal and Elegant. ## Questions, answered. ### Does Reviewsion collect reviews from customers? Free lets you fetch orders once a day and send requests by hand. Standard and Pro email your customers automatically after fulfillment and ask for a review, with photos and video. Standard includes one follow-up reminder. Pro adds up to three reminders, timing based on delivery, weekend skipping, discount codes for reviews, rules for which orders get a request, and QR codes for packing slips. ### How do review requests work? Standard and Pro send requests automatically after fulfillment. Standard includes one follow-up reminder. Pro can wait for delivery instead, skip weekends, send up to three reminders and offer a discount code. Rules leave out orders by product, collection, order tag, customer tag, shipping country and more. Reviewsion tags customers who review by their rating and builds [seven Shopify customer segments](https://www.reviewsion.com/features/automations#segments) from those tags. (Pro) ## Start free. Try Standard or Pro free for 14 days. No charge until your trial ends. Billed through your Shopify invoice.